Once the returned item is received, a gift card will be emailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Please write on the invoice or send us an email with your exchange request to We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 45 days of delivery. If returning items to us, please check and make sure any duties are paid for if applicable.Īll pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order. We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. DHL Tracked Express Shipping (1-2 working days).Free International Tracked Delivery (2-4 Working Days).Australia Post Express Shipping (3-6 working days).Australia Post Standart Shipping (6-12Working days).Australia Post Express Shipping (1-4 Working Days).If you’ve done all of this and you still have not received your refund, please contact us at Australia Post Standart Shipping (2-8 Working Days) If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.

We suggest checking with neighbours or colleagues when applicable. We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address. If you believe the carrier has lost your parcel please contact us at we will look to resolve the issue as quickly as possible. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment. Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. We are not responsible for any missing items or parcels. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. If you have any problems with your order or want to make a return, please contact us at reason is needed to be given a refund or exchange. Please note, we will not issue refunds on parcels that are lost and it is under the sender's discretion to ensure the parcel arrives back to us safely. You can insure the parcel for its RRP but that is up to your own discretion. The cost of returning the item will be returned to you in conjunction with our Refund Policy Terms. Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging.

To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period. Just return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery.

When exchanging, we will refund the delivery cost up to $15 Internationally and $10 Domestic.Īny problems? Please contact us at to Return your item(s).

Return the address label provided at your nearest post office or arrange for collection to delivery address stated below.

All orders are dispatched within 1 working day.

Placed an order and would like an easy return or exchange? Visit our automatic Returns Centre for all the details you'll need.

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